LIES. American Airlines has lied to me continuously. My bag didn't arrive at the airport. I had been waiting for an extended stretch of time in the carousel and no baggage arrived out for my flight. Nor did any one from the baggage Place of work that had a clear check out from the carousel come out to state very little could well be coming. I checked on the Place of work plus they then mentioned there was NO Purpose why my suitcase shouldn’t have arrived. They had been to mail my suitcase to me at my hotel. At 2:24 PM I been given a phone contact from a recorded message indicating my bag was picked up and could be shipped within just six hrs. LIE. I called the delayed baggage range and was informed it was picked up at 3 PM and could well be sent within six hours. LIE. I checked online this evening and it said it had been picked up at three PM and could be delivered in 6 hrs. LIE.
My partner is inside a nursing residence with Alzheimer’s sickness. American is Benefiting from my unfortunate situation by insisting I pay out to transfer his miles to my account when I'm the one particular who has actually been accuring the miles even though buying with the Advantage card. Disgrace on American Airlines. A technician can complete this that has a several strokes in minutes.
We will also be sorry that you were not satisfied with the complimentary voucher that we furnished. Having said that, the voucher was meant to Express goodwill and to generate amends in a way for that inadequate service you reported. It represents an amount we imagine for being fair and acceptable.
Their service has been horrendous. After I didn't capture a connecting flight to my grandmother’s funeral simply because they only had just one mechanic in your entire airport, they agreed to purchase my lodge charges. Nevertheless, it took them three months to obtain back again to me, and by the point I bought the check, it had already been cancelled.
buyer service agent in the “technologyâ€/web staff named lisa really HUNG UP on me when i was speaking. i’ve never ever had such a bad working experience prior to. she was very impolite just before hanging up.
I checked in times back for flight 1329 from Phoenix to JFK. I am booked in First-class. I entered the Priority location to locate no line and two brokers standing at respective counters without any “Situation Shut†symptoms any place.
I am so amazed by Tracy Miller during the reservations Office. I unintentionally booked a flight to the incorrect site and was freaking out, and she labored with me to don't just get me to the correct location but additionally observed a similar rate.
Once we boarded flight 556 in monte go bay currently we have been the 1st men and women inside our section on the cabin and we discovered a backpack tucked powering row eight without individual wherever that it belonged to . We pointed it out to a person using an AA uniform who gave the impression to be a passenger and he was very rude indicating it belongs to an AA worker and obviously I must have not been on this kind of airplane just before. My husband And that i experience quite uncomfortable with this type of response from 1 of one's personnel!!
Be sure to refund by whole fare including the additional $20 I paid out for Everything you explained was gonna be extra home.
Had fantastic client service sine one/seventeen. Been pulled off the FRA flight and stayed for two days in Philly. Nowadays one/19 I will resume my flight to FRA with nearly par documentation. To my surprise the ticket agent on the sign in counter ended up absolutely impolite, not helpful and anticipated me to seek out my baggage that was checked in over the 17th Which I was not able to retrieve Once i was pulled from the flight on Sunday.
Extremely Get More Info upset with A.A. consumer relations. My wife went to Italy for that memorial of her mother and though she was there she got bronchitis with ear infection, subsequently the health practitioner advised her never to fly just before just one 7 days to very clear the infection.
06/eighteen/16 – Are a faithful, Regular flyer shopper for more than thirty decades. I h ave hardly ever viewed these types of weak shopper service and apathetic attitudes from AA workforce. At this time sitting at Miami Worldwide, on a clear sunny saturday early morning, touring with 2 youthful little ones looking to get to Asheville on your Airways (report locator: WCEARA), but our flight to Charlotte was immediately delayed, causing us to skip our flight to Asheville, all other flights are full, we ended up despatched Back again via stability mainly because your workers at the gate couldn’t (or wouldn’t), help us (which was enjoyable), then had to operate again Ahead of we could get towards the ticket counter since the flight departure was bumped again up!
My partner And that i experienced firstclass tickets from Denver, co leaving on junev30th to Jacksonville, fl returning on June sixth. We ended up alleged to get there in Denver at one:thirty pm. The leg from Charlotte, nc was an absolute nightmare. We were being delayed, experienced a crew adjust, no drinking water or ice, and so forth.
Wanda also purchased a wheelchair for me as one particular had NOT been requested Although I had asked for one when I purchased my ticket.